Dog Walking & Sitting Policies
In-Home Consultation - All new walking and in-home sitting clients must schedule a 30-minute in-home consultation with us prior to their pet's first visit with us. This visit allows us to familiarize ourselves with your pet(s), home, and routine. There is a fee associated with this consult.
Clients working on fear and aggression are subject to additional private trainer fees if your personal trainer determines their participation is needed for initial meet and greets. We reserve the right to deny services to any client that we feel is not safe or a good fit for our services.
Clients working on fear and aggression are subject to additional private trainer fees if your personal trainer determines their participation is needed for initial meet and greets. We reserve the right to deny services to any client that we feel is not safe or a good fit for our services.
Client Walking Commitment - Because both us humans and dogs thrive on routine, we require, at minimum, a twice per month visit from our dog walker so that everyone stays familiar with each other's needs, preferences, and happy-makers!
Key Drop Off/Pick Up - We ask that you have a 2 copies of your house key ready at the time of the in-home consultation. After our first initial visit, we will keep your keys on file. After 12 months of inactivity, your keys will be destroyed. A $10 fee will be charged for a key pick-up separate from the in-home consultation.
Walking Times and Days of the Week
Monday-Friday: Time slots available between 10:30 a.m. and 3:30 p.m.
Saturday and Sunday: Limited slots available upon request.
Monday-Friday: Time slots available between 10:30 a.m. and 3:30 p.m.
Saturday and Sunday: Limited slots available upon request.
Sitting In-Home Durations
Our sitters will be at your home for the minimum of 12 hours starting at 9 p.m. and ending at 9 a.m.. Additionally, they will come to your home twice for daytime visits between 12 p.m. and 5 p.m. for potty breaks, yard time, meals and home care such as turning lights on and off and bringing in the mail. Additional visits or increased duration visits may be added on upon request.
Our sitters will be at your home for the minimum of 12 hours starting at 9 p.m. and ending at 9 a.m.. Additionally, they will come to your home twice for daytime visits between 12 p.m. and 5 p.m. for potty breaks, yard time, meals and home care such as turning lights on and off and bringing in the mail. Additional visits or increased duration visits may be added on upon request.
Scheduling - Short notice walks and sitting are provided only when they can be worked into our schedule. Package walks receive priority scheduling.
Payment - In order to ensure your dog's space in our limited number of time slots per day and night, we require payment at least 48 hours in advance so that we can provide a high-quality, personalized service to each client. Short notice walks and sitting will be accommodated when possible.
Cancellations - We request that you cancel your dog's appointment within 48 hours of their next scheduled visit fro your full credit to be used at a later date and time. Cancellations less than 48 hours will be considered completed and services rendered.
- Late cancellations due to owner or pet illness, family emergency, or inclement weather not subject to cancellation policy.
Inclement Weather - We come to your home for walking or sitting services rain, shine or snow! However, the length of walks in inclement weather depends entirely on each dog’s individual comfort level. If your dog isn’t comfortable going for walks in these conditions, we go out for a bathroom break only and then play games, snuggle or practice obedience skills indoors for the remainder of our scheduled walking time.
Holidays - $10 additional per visit for the following major holidays.
New Year’s Eve and New Year's Day
Memorial Day
Independence Day
Easter
Labor Day
Thanksgiving Day (Thursday and Friday)
Christmas Eve and Christmas Day
New Year’s Eve and New Year's Day
Memorial Day
Independence Day
Easter
Labor Day
Thanksgiving Day (Thursday and Friday)
Christmas Eve and Christmas Day
Feeding/Medication - We are happy to feed or administer medications free of charge during any normally scheduled visit.
Leash Policy - For safety reasons dogs are walked on-leash at all times unless they are in a securely fenced-in yard or off-leash area.
We are dedicated to humane, science based methods that are both efficient and effective, therefore we will not use intimidation or aversive gear such as choke, chain, pinch, prong, e-collars or any other device that would cause a dog pain or discomfort. If we arrive and there is no humane, safe gear available, we will not take your dog for an outing. If you need help choosing gear that will help you and your dog on walks, we are happy to help!
Veterinary Policies - All dogs must have a regular veterinarian and be seen a minimum of once per year for a physical check-up and vaccinations. Dogs over 3 months of age require a current rabies vaccination and other vaccinations per your veterinarian’s recommendations. Any dog who has outings scheduled at an off-leash dog park or is walked off-leash in a designated dog area must be spayed or neutered by 6 months of age and have no history of aggressive behavior.